14-Day Money-Back Guarantee

You are eligible for a full refund if:

• You request a refund within 14 days of purchase
• The bot does not function as described in our documentation
• You experience technical issues that we cannot resolve
• The bot doesn't meet your business requirements (first-time purchases only)
• You are unsatisfied for any reason (within 14-day window)

What products are covered:

• Monthly Subscriptions: First month payment is refundable
• Lifetime Licenses: Full purchase price is refundable
• Pre-built Bots: All pre-built bot purchases are covered
• Custom Development: Subject to separate terms (see below)

Refunds are NOT available in the following cases:

• Requests made after the 14-day refund period
• Monthly subscriptions beyond the first billing cycle
• Renewal payments (you must cancel before renewal)
• Custom development after work has commenced (50%+ completion)
• Third-party services or hosting costs
• Issues caused by user error, misuse, or modifications
• Violation of our Terms of Service
• Repeated refund requests (abuse of refund policy)

How to request a refund:

1. Contact us within 14 days via email (support@botsgalaxy.com), Telegram (@primeakash), or WhatsApp (+8801737361815)
2. Provide your order details including purchase date, bot name, and order number
3. Briefly explain the reason for your refund request (optional but helpful for us to improve)
4. We'll process your request within 24-48 hours
5. Refund issued to your original payment method within 5-10 business days

Refunds will be issued to your original payment method:

• Credit/Debit Card: Refund to the original card (5-10 business days)
• PayPal: Refund to your PayPal account (3-5 business days)
• Bank Transfer: Refund to your bank account (5-7 business days)
• Cryptocurrency: Refund in the same cryptocurrency at current market rate (1-2 business days)

Note: Transaction fees charged by payment processors (PayPal, Stripe, crypto networks) are non-refundable. You'll receive the net amount you paid.

In certain situations, partial refunds may be offered:

• Custom Development: Refund based on work completed (e.g., 30% complete = 70% refund)
• Add-on Features: Refund for specific features if they don't work as expected
• Service Issues: Pro-rated refund for significant downtime or service disruptions

We evaluate partial refund requests on a case-by-case basis and aim to be fair and reasonable.

Monthly Subscriptions:

• You can cancel at any time from your account dashboard or by contacting us
• Cancellation takes effect at the end of your current billing period
• You retain access until the paid period ends
• No refund for unused time in the current month
• You can resubscribe at any time

Lifetime Licenses:

• No recurring charges—pay once, use forever
• 14-day refund policy applies
• After 14 days, lifetime license is non-refundable

Beyond our refund policy, we're committed to your success:

• Free Support: We'll help you set up and troubleshoot any issues
• Documentation: Comprehensive guides and tutorials
• Updates: Regular improvements and bug fixes (lifetime license holders)
• Customization Help: Guidance on customizing bots to your needs

Our goal is your success. If you're experiencing issues, please contact us first—we'll do everything we can to help before you consider a refund.

Have questions about our refund policy or need to request a refund? Contact us:

Response Time: We typically respond within 24 hours (everyday except Friday)